Step Up To Conflict Workshop Facilitator Kit

In stock
SKU
791-02
$1,800.00

The Step Up to Conflict workshop is developed by the Center for Creative Leadership (CCL®) in collaboration with the Eckerd College Leadership Development Institute, a valued partner of CCL for over 30 years. We believe that:

  • Conflict is inevitable: When people work together they bring differing perspectives, opinions and motives that can lead to conflict.
  • Conflict is not always bad: Many conflicts — when handled properly — can create an atmosphere of creativity and innovation.
  • Effective conflict resolution skills can be learned in this workshop: While natural ability is helpful, we know these skills can be effectively developed and improved.
  • Mobilizing reframes boundaries to develop community.
  • Weaving interlaces boundaries to advance interdependence.
  • Transforming cross-cuts boundaries to enable reinvention.

Requires a participant kit for each participant, sold separately.

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What's in the Facilitator Kit:

  • Conflict workshop facilitator guide — for both live online and face-to-face delivery
  • Flash drive with facilitator tools — slide deck, support videos, internal marketing templates
  • CCL deluxe messenger bag 
  • Conflict resolution participant workbook (for reference)

Note: This is not a stand-alone item. Facilitation of CCL workshops, including this conflict workshop, requires the purchase of a participant kit for each individual participant. Participant kits are for those who have ordered the Step Up To Conflict workshop facilitator kit and require additional participant kits. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered.

Step Up To Conflict

How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity?

Step Up To Conflict equips leaders with skills to effectively manage conflict. Participants of this conflict resolution workshop will learn how to:

  • Recognize and understand their own conflict “triggers”
  • Understand how different values may contribute to conflict
  • Practice active and passive positive responses to conflict in their workplace
  • Apply the strategies of this conflict workshop to workplace conflict situations

How Live Online Kits Work:

  • This conflict workshop and other liive online kits are licensed through CCL's Leadership Accelerator platform and are managed and assigned through an administrator account.
  • Within one business day of purchase, you'll receive an email notification from support@ccl.org to confirm that the kits have been added to your administrator account and are ready to use.
  • If you are a new user to CCL’s Leadership Accelerator, you'll receive an email invitation to the platform, and instructions for getting started, from the same email address.

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Learn more about all the great features of Bookshelf.

Upon purchasing your CCL eBook, you will receive an email with instructions on creating a Bookshelf account and your eBook redemption code. Your eBook will be linked to your Bookshelf account so that you can access it on your devices anywhere, anytime. Learn more.

You can can login to Bookshelf anytime at https://cclbookshelf.vitalsource.com


Need to access your books without a web connection? Just download them to your laptop, tablet or smartphone and login with the email and password you used to create your Bookshelf account. You can download books on up to 2 computers and 2 mobile devices at a time.

Important Things to Know:

  • You create a Bookshelf account with the purchase of your first eBook. The account is a free and a nonintrusive way of identifying you and your purchases on Bookshelf.
  • If you experience any issues with Bookshelf, please contact the Bookshelf Support Team at 1-855-200-4146 or visit support.vitalsource.com.

NOTE: Any eBook purchased prior to September 2016 that you accessed in Adobe Digital Editions can be download again by logging into your CCL account and going to the "My Account" option in the top-right corner, then selecting the "My Orders" tab; find the date on which you ordered the eBook, open the order, and find the download link.

Shipping & Returns:

  • Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:

    • Before 1:00 pm EST Monday through Friday and:

      • Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.

      • Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.

    • After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:

      • We will make every attempt to ship your order out the next business day.

    • Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.

  • Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.

See more shipping information and instructions for making returns.

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