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Feedback That Works: How to Build and Deliver Your Message

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470-book
$15.95

Giving meaningful and effective feedback is an important component to helping other people develop skills, improve performance, and get results. So why don't more managers do it?

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Author Center for Creative Leadership
Publisher CCL Press
Guidebooks Ideas Into Action Guidebook

Providing feedback to others about their performance is a key developmental experience. This revised and updated book demonstrates how to make the feedback you give even more effective so that others can benefit from your message.

What’s New:

  • SBI approach: includes how CCL talks about, teaches, and demonstrates the SBI feedback model, which has helped tens of thousands of clients give actionable, direct, and objective feedback. For example, we replaced updated language such as “subordinates” with a more collaborative title: “direct report.”
  • Virtual feedback: added content to address best practices in giving & receiving virtual feedback — as more and more people work remotely, it becomes essential that feedback be as effective in virtual environments as it is face to face.
  • New research: incorporated up to date knowledge from both inside and outside CCL to equip CCL clients to meet the challenges they face in today’s world.

The second edition is available in several language translations, and we're continuing to work on additional translations. The first edition is available for languages that don't yet have a second edition translation available.

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Need to access your books without a web connection? Just download them to your laptop, tablet or smartphone and login with the email and password you used to create your Bookshelf account. You can download books on up to 2 computers and 2 mobile devices at a time.

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  • You create a Bookshelf account with the purchase of your first eBook. The account is a free and a nonintrusive way of identifying you and your purchases on Bookshelf.
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NOTE: Any eBook purchased prior to September 2016 that you accessed in Adobe Digital Editions can be download again by logging into your CCL account and going to the "My Account" option in the top-right corner, then selecting the "My Orders" tab; find the date on which you ordered the eBook, open the order, and find the download link.

Shipping & Returns:

  • Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:

    • Before 1:00 pm EST Monday through Friday and:

      • Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.

      • Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.

    • After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:

      • We will make every attempt to ship your order out the next business day.

    • Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.

  • Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.

See more shipping information and instructions for making returns.

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