Resolving Conflict: Ten Steps for Turning Negatives to Positives

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SKU
1004-book
$25.00

Conflict is inevitable, in everyday life and — especially in today’s increasingly non-hierarchical organizations — in the workplace. This makes conflict resolution, which has always been a key leadership skill, more critical than ever.

More Information
Author Harold Scharlatt
ISBN 978-1-60491-618-8
Publisher CCL Press

Too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts.

By using the lessons of this book, readers will be able to apply a thorough, proven method — summarized in 10 steps — for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.

Table of Contents

Resolving Conflict: Ten Steps for Turning Negatives to Positives, CCL Press, 2016
Preface vii
Introduction 1
Typical Questions about Conflict 7
Conflict in Context 19
Approaches to Conflict 29
Conflict Analysis and Strategy 41
An Illustrated Walk-through of a Conflict Situation 49
Suggested Resources 65

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