Leveraging the Impact of 360-Degree Feedback, Second Edition

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The second edition of Leveraging the Impact of 360-Degree Feedback is updated to include advances in the field during the past 10 years.

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Author John Fleenor, Sylvester Taylor, Craig Chappelow
Publisher Berrett-Koehler

In addition to revising the treatment of each topic in the chapters, we've added 4 new chapters: Using 360-degree Feedback for Talent Management, Factors Affecting the Validity of 360-degree Feedback, Avoiding Common Pitfalls of 360-degree Feedback, and a dedicated chapter on the Future of Leader Assessment, which is a current stream of research at CCL.

Table of Contents

Leveraging the Impact of 360-Degree Feedback, Second Edition, Berrett-Koehler, 2020

Foreword by Cynthia D. McCauley vii
Introduction 1
Chapter 1: Purposes and Uses of 360-degree Feedback 6
Chapter 2: Using 360-degree Feedback for Talent Management 
22
Chapter 3: Characteristics of 360-degree Feedback Process 
30
Chapter 4: Implementing 360-degree Feedback  42
Chapter 5: Facilitating 360-degree Feedback  64
Chapter 6: Factors Affecting the Validity of 360-degree Feedback 
72
Chapter 7: Why 360-degree Feedback Processes Fail 
88
Chapter 8: The Future of 360-degree Feedback 
98
Appendix A: Benchmarks for Managers Orientation Template 105
Appendix B: Benchmarks for Managers Feedback Workshop Template 113
Glossary 121
References 125
Recommended Resources 133
Acknowledgments 139
Index 141
About the Authors 147
About the Center for Creative Leadership 151
About the Center for Creative Leadership’s Assessment Certification Workshop  153

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