This workshop teaches our simple, powerful, and effective feedback model, which enables your employees to give and receive focused, productive feedback.
Participants will learn how to:
Understand the need for providing feedback in the workplace
Provide effective feedback using Situation-Behavior-Impact (SBI) language
Practice delivering and receiving feedback using CCL’s feedback model
Review common mistakes in delivering feedback
Create a plan of action for more effectively delivering feedback to others
CCL's Feedback That Works: How to Build and Deliver Your Message guidebook
SBI practice cards
CCL signature pen (face-to-face kits only)
Note: This is not a stand-alone item. Facilitation of CCL workshops requires the purchase of a participant kit for each individual participant. Participant kits are for those who have ordered the Feedback That Works workshop facilitator kit and require additional participant kits. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered.
Feedback That Works: How to Build and Deliver Your Message
How do we confidently give each other direct, honest and timely feedback without emotion or judgment to achieve our goals?
Feedback That Works teaches our simple, powerful, and effective feedback model that enables your employees to give and receive focused, productive feedback. And we know when employees improve their ability to be this specific and direct, the person receiving that feedback will be more motivated to take actions that improve performance.
Participants will learn how to:
Understand the need for providing feedback in the workplace
Provide effective feedback using Situation-Behavior-Impact (SBI) language
Practice delivering and receiving feedback using CCL’s feedback model
Review common mistakes in delivering feedback
Create a plan of action for more effectively delivering feedback to others
Additional Languages:
Please contact your CCL representative to order this kit in additional languages.
How Live Online Kits Work:
Live online kits are licensed through CCL's Leadership Accelerator platform and are managed and assigned through an administrator account.
Within one business day of purchase, you'll receive an email notification from support@ccl.org to confirm that the kits have been added to your administrator account and are ready to use.
If you are a new user to CCL’s Leadership Accelerator, you'll receive an email invitation to the platform, and instructions for getting started, from the same email address.
VitalSource Bookshelf® lets you enjoy a seamless reading experience across devices, online or offline, with notes and highlights that sync automatically.
Learn more about all the great features of Bookshelf.
Upon purchasing your CCL eBook, you will receive an email with instructions on creating a Bookshelf account and your eBook redemption code. Your eBook will be linked to your Bookshelf account so that you can access it on your devices anywhere, anytime. Learn more.
Need to access your books without a web connection? Just download them to your laptop, tablet or smartphone and login with the email and password you used to create your Bookshelf account. You can download books on up to 2 computers and 2 mobile devices at a time.
You create a Bookshelf account with the purchase of your first eBook. The account is a free and a nonintrusive way of identifying you and your purchases on Bookshelf.
If you experience any issues with Bookshelf, please contact the Bookshelf Support Team at 1-855-200-4146 or visit support.vitalsource.com.
NOTE: Any eBook purchased prior to September 2016 that you accessed in Adobe Digital Editions can be download again by logging into your CCL account and going to the "My Account" option in the top-right corner, then selecting the "My Orders" tab; find the date on which you ordered the eBook, open the order, and find the download link.
Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:
Before 1:00 pm EST Monday through Friday and:
Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.
After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:
We will make every attempt to ship your order out the next business day.
Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.
