What's in the Participant Kit:

Participant workbook
CCL's Feedback That Works: How to Build and Deliver Your Message guidebook
SBI practice cards
CCL signature pen (face-to-face kits only)

Note: This is not a stand-alone item. Facilitation of CCL workshops requires the purchase of a participant kit for each individual participant. Participant kits are for those who have ordered the Feedback That Works workshop facilitator kit and require additional participant kits. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered.

Feedback That Works: How to Build and Deliver Your Message

How do we confidently give each other direct, honest and timely feedback without emotion or judgment to achieve our goals?

Feedback That Works teaches our simple, powerful, and effective feedback model that enables your employees to give and receive focused, productive feedback. And we know when employees improve their ability to be this specific and direct, the person receiving that feedback will be more motivated to take actions that improve performance.

Participants will learn how to:

Understand the need for providing feedback in the workplace
Provide effective feedback using Situation-Behavior-Impact (SBI) language
Practice delivering and receiving feedback using CCL’s feedback model
Review common mistakes in delivering feedback
Create a plan of action for more effectively delivering feedback to others

Additional Languages:

Please contact your CCL representative to order this kit in additional languages.

How Live Online Kits Work:

Live online kits are licensed through CCL's Leadership Accelerator platform and are managed and assigned through an administrator account.
Within one business day of purchase, you'll receive an email notification from support@ccl.org to confirm that the kits have been added to your administrator account and are ready to use.
If you are a new user to CCL’s Leadership Accelerator, you'll receive an email invitation to the platform, and instructions for getting started, from the same email address.

Shipping & Returns

Shipping & Returns:

Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:

Before 1:00 pm EST Monday through Friday and:

Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.

After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:

We will make every attempt to ship your order out the next business day.

Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.