Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival.
| Author | Gene Klann |
|---|---|
| ISBN | 978-1-882197-75-0 |
| Publisher | CCL Press |
There are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things — communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people.
| Prologue | vii |
| Preface | ix |
| Introduction | 1 |
| Chapter 1: What Is Crisis? | 3 |
| The Panic Button | 4 |
| Opportunity or Chaos? | 8 |
| Chapter 2: What Is Crisis Leadership? | 11 |
| A Definition of Leadership | 11 |
| Leadership's Role in a Crisis | 20 |
| Chapter 3: Preparing for Crisis | 27 |
| Communication as Crisis Preparation | 28 |
| Planning with Vision and Values | 30 |
| Caring and Connecting as Preparation for Crisis | 32 |
| Chapter 4: Leading During Crisis | 41 |
| Communicating During the Crisis | 44 |
| Clarity of Vision and Values | 50 |
| Caring During a Crisis | 52 |
| Chapter 5: Leadership After the Crisis | 59 |
| Rebuild and Reassure | 59 |
| Review and Revise | 60 |
| Reflect and Renew | 64 |
| Restore and Reinvigorate | 66 |
| Conclusion | 69 |
| Epilogue | 73 |
| Appendix A: The Crisis Action Plan (CAP) | 75 |
| Appendix B: What Leaders Can Do to Take Care of Themselves During a Crisis | 81 |
| Suggested Readings | 83 |
Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:
Before 1:00 pm EST Monday through Friday and:
Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.
After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:
We will make every attempt to ship your order out the next business day.
Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
See more shipping information and instructions for making returns.
