Doing Well and Doing Good: Human-Centered Digital Transformation Leadership

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In this book, the authors introduce a new leadership model that surfaces the critical challenges digital transformation leaders encounter and the human-centered leadership capabilities that can be used to overcome them. 

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Author Cheryl Flink, PhD; Liora Gross; and Bill Passmore, PhD
ISBN 9789811268410
Publisher World Scientific Publishing Company

Humans stand on the brink of a technological revolution that will fundamentally change the way we live, work, and relate to one another. As digital transformation leaders, we have opportunities to shape that digital future to create both financial value and human value ― balancing doing well and doing good.

We must lead differently ― but how? In this book, the authors introduce a new leadership model that surfaces the critical challenges digital transformation leaders encounter and the human-centered leadership capabilities that can be used to overcome them.

Using case studies, business paradigms, and new capability models, this book explores the unique responsibilities of digital transformation leadership within five leadership levels:

  • The CEO, the Board, and the Executive Team: How can the senior leadership group establish a transformational mandate that creates the direction, alignment and commitment to ongoing technological change?
  • Individual Leaders: What capabilities must all leaders develop to and understand and shape digital transformation as a process of strategic renewal? How can technology teams build psychological safety?
  • Team Leaders: What are the critical goals that digital transformation teams must achieve, ― and what are the polarities that must be managed across cross-disciplinary teams? ― How does one balance them?
  • Organizations: How do we know whether we are creating digitally-ready organizations that can adapt to the rapidly changing technological future?
  • Societal: How do we lead ecosystems that create financial value through balanced capitalism while achieving positive human value?

Digital transformation leaders wrestling with the human issues behind conceiving, developing, and implementing innovation and technology will find a wealth of practical advice, provocative questions, and new thinking about how we lead. How shall we create an equitable digital future for all humans?

Doing Well and Doing Good: Human-Centered Digital Transformation Leadership

Why Human-Centered Digital Transformation Leadership Matters 1
The Senior Leadership Group: Leading Meaningful Digital Transformation 17
Individual Leaders: Leadership Foundations and Digital Transformation Capabilities 43
Formal and Informal Teams: Managing Polarities and Spanning Boundaries 65
The Organization: Developing Digital Readiness 89
Society: Unseen Consequences and Human-Impact Decision-Making 107
Equity, Diversity, and Inclusion in Tech: A Call to Action 129
Case Study: Transforming Foster Care 153
Case Study: A New Vision of Sustainable Mining 165
Our Responsibility to the World 177
Human-Centered Leadership Concepts and Definitions 187

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