Crisis Leadership

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Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival.

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Author Gene Klann
ISBN 978-1-882197-75-0
Publisher CCL Press

There are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things — communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people.

Table of Contents

Crisis Leadership, CCL Press, 2003
Prologue vii
Preface ix
Introduction 1
Chapter 1: What Is Crisis? 3
The Panic Button 4
Opportunity or Chaos? 8
Chapter 2: What Is Crisis Leadership? 11
A Definition of Leadership 11
Leadership's Role in a Crisis 20
Chapter 3: Preparing for Crisis 27
Communication as Crisis Preparation 28
Planning with Vision and Values 30
Caring and Connecting as Preparation for Crisis 32
Chapter 4: Leading During Crisis 41
Communicating During the Crisis 44
Clarity of Vision and Values 50
Caring During a Crisis 52
Chapter 5: Leadership After the Crisis 59
Rebuild and Reassure 59
Review and Revise 60
Reflect and Renew 64
Restore and Reinvigorate 66
Conclusion 69
Epilogue 73
Appendix A: The Crisis Action Plan (CAP) 75
Appendix B: What Leaders Can Do to Take Care of Themselves During a Crisis 81
Suggested Readings 83

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