Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival.
| Author | Gene Klann |
|---|---|
| ISBN | 978-1-882197-75-0 |
| Publisher | CCL Press |
There are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things — communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people.
| Prologue | vii |
| Preface | ix |
| Introduction | 1 |
| Chapter 1: What Is Crisis? | 3 |
| The Panic Button | 4 |
| Opportunity or Chaos? | 8 |
| Chapter 2: What Is Crisis Leadership? | 11 |
| A Definition of Leadership | 11 |
| Leadership's Role in a Crisis | 20 |
| Chapter 3: Preparing for Crisis | 27 |
| Communication as Crisis Preparation | 28 |
| Planning with Vision and Values | 30 |
| Caring and Connecting as Preparation for Crisis | 32 |
| Chapter 4: Leading During Crisis | 41 |
| Communicating During the Crisis | 44 |
| Clarity of Vision and Values | 50 |
| Caring During a Crisis | 52 |
| Chapter 5: Leadership After the Crisis | 59 |
| Rebuild and Reassure | 59 |
| Review and Revise | 60 |
| Reflect and Renew | 64 |
| Restore and Reinvigorate | 66 |
| Conclusion | 69 |
| Epilogue | 73 |
| Appendix A: The Crisis Action Plan (CAP) | 75 |
| Appendix B: What Leaders Can Do to Take Care of Themselves During a Crisis | 81 |
| Suggested Readings | 83 |
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