Better Conversations Every Day provides practical tips, tricks, and concepts that anyone can use to communicate better, connect more deeply, build trust, and be more satisfied — inside and outside of work.
| Author | Maggie Sass, Andre Keil |
|---|---|
| ISBN | 978-1-64761-081-4 |
| Publisher | CCL Press |
| Guidebooks | Guidebook |
Based on our experience in working with thousands of leaders, we know that effective communication, or simply, having better conversations every day is an essential leadership skill. Done the right way, effective communication skills can better connect you to people in productive ways, enable you to share your ideas more effectively, improve collaboration on teams, influence decisions, and get work done with clarity and ease. Done ineffectively, poor communication can lead to misunderstandings and confusion at best, and at their worst, can break down critical relationships.
Unfortunately, there's no simple trick for getting better at communication; it takes time, energy, intentionality, consistency, and practice. But there are techniques, many of which come from coaching, that you can use to improve the quality of your conversations, make them more productive, and maybe even more enjoyable too. Better Conversations Every Day provides practical tips, tricks, and concepts that anyone can use to communicate better, connect more deeply, build trust, and be more satisfied — inside and outside of work.
| NOTE TO THE READER | IX |
| 1. THE CHALLENGE WITH CONVERSATIONS | 1 |
| THE ROLE OF COACHING IN ORGANIZATIONS | 2 |
| 2. FOUR CORE BEHAVIORS FOR BETTER CONVERSATIONS | 13 |
| LISTEN TO UNDERSTAND | 15 |
| ASK POWERFUL QUESTIONS | 22 |
| CHALLENGE AND SUPPORT | 29 |
| ESTABLISH NEXT STEPS AND ACCOUNTABILITY | 43 |
| WHAT GETS IN THE WAY OF BETTER CONVERSATIONS? | 47 |
| WHAT'S POSSIBLE WHEN YOU USE THESE FOUR CORE SKILLS | 49 |
| BIBLIOGRAPHY | 55 |
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