Listening well is an essential component of good leadership, and you can become a more effective listener and leader by learning the skills of active listening.
| Author | Michael Hoppe |
|---|---|
| Publisher | CCL Press |
| Guidebooks | Guidebook |
When you practice active listening, working relationships become more solid, based on trust, respect, and honesty.
Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders.
| Listening and Leadership | 7 |
| The Active Listening Skill Set | 12 |
| Barriers to Active Listening | 18 |
| How to Improve Your Listening Skills | 21 |
| Leading with Active Listening | 28 |
| Suggested Readings | 29 |
| Background | 30 |
| Key Point Summary | 31 |
|
VitalSource Bookshelf® lets you enjoy a seamless reading experience across devices, online or offline, with notes and highlights that sync automatically. Learn more about all the great features of Bookshelf. Upon purchasing your CCL eBook, you will receive an email with instructions on creating a Bookshelf account and your eBook redemption code. Your eBook will be linked to your Bookshelf account so that you can access it on your devices anywhere, anytime. Learn more. You can can login to Bookshelf anytime at https://cclbookshelf.vitalsource.com Need to access your books without a web connection? Just download them to your laptop, tablet or smartphone and login with the email and password you used to create your Bookshelf account. You can download books on up to 2 computers and 2 mobile devices at a time.
|
Important Things to Know:
NOTE: Any eBook purchased prior to September 2016 that you accessed in Adobe Digital Editions can be download again by logging into your CCL account and going to the "My Account" option in the top-right corner, then selecting the "My Orders" tab; find the date on which you ordered the eBook, open the order, and find the download link. |
Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:
Before 1:00 pm EST Monday through Friday and:
Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.
After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:
We will make every attempt to ship your order out the next business day.
Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
See more shipping information and instructions for making returns.
