Frequently Asked Questions

Our Commitment to Your Health and Safety

For face-to-face leadership programs, what is CCL doing to protect participants' health and safety?

We're committed to following best practices to protect the health and safety of our clients and our staff. Learn about our current health and safety protocols. 

Online Orders

How do I apply a coupon or promotional code?

For online orders: When you’re checking out, on the Payment Method screen, enter the code in the “Discount Code” box to receive the discount. 

For phone orders: Tell the customer service representative you have a promotional code to apply to your order. 

How do I return an order?

All returns require authorization. You must first follow these steps: 

     
  1. Contact our Client Development & Experience team at +1 336 545 2810, option 1, and request a return authorization code.
  2.  
  3. Returns are accepted within 30 days of order delivery and are subject to a 20% inspection, handling, and restocking fee prior to reimbursement.
  4.  
  5. Include the original CCL packing slip in the package.
  6.  
  7. Write the authorization code on the outside front of the box.
  8.  

Ship the return to:

 

Center for Creative Leadership

ATTN: RETURNS

One Leadership Place

 

Greensboro, NC 27410

Authorization # [fill in the authorization code here]

Please Note:

  • CCL is not responsible for any damage that may occur during shipping.
  • Return shipping & handling fees are non-refundable.
Who pays duties and taxes on international orders?
If selecting USPS as your shipping option, duties and taxes (including value added tax [VAT]) will be the responsibility of the recipient and may vary depending upon the destination.
Is my personal information shared with anyone? 
No. We have a strict privacy policy that you can review. You can rest assured that no personal information is ever shared with any party without your explicit permission. At CCL, your privacy concerns are taken very seriously. We are committed to protecting your personal information.

Shipping

When will my order ship?

Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:

  • Before 1:00 pm EST Monday through Friday and:

    • Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.

    • Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.

  • After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:

    • We will make every attempt to ship your order out the next business day.

Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.

How much are shipping charges?

Shipping charges are calculated based on order size and shipping location.

 

For bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.

Some shipments outside the U.S. may require additional duties, taxes, and/or fees to be paid by the recipient, according to local government rules or regulations.

Are USPS international orders tracked after leaving the United States? 
Tracking for international USPS orders may not be available after the item leaves the United States. 

Ebooks

How do I download ebooks from CCL?
To purchase an ebook, add it to your cart like any other purchase. Our ebooks can be accessed via the Bookshelf platform. When you purchase an ebook, you’ll receive an email containing instructions for creating a Bookshelf account, along with information for accessing your ebook. Visit the Bookshelf site for detailed instructions.

Programs

How far in advance do I need to register for an open-enrollment program? 
It’s important for you to apply as far in advance as possible, because class size is limited and many programs require the completion of assessment surveys (pre-course materials). These surveys are distributed 7–8 weeks in advance of the program. 
Is your online registration system secure?  
Our secure server encrypts all payment information you send us, including your name, address, credit card number, and its expiration date. The encryption process takes all this personal information and converts it into code that is securely transmitted over the internet. 
Once I’m registered, how do I pay for a program?
We accept the following credit cards: American Express, MasterCard, Visa, and Discover. To pay by check (made payable to the Center for Creative Leadership), purchase order, or invoice, please contact our Client Development & Experience team at +1 336 545 2810.
Is there a limit on the number of participants from one company in a single program? 
In general, we recommend no more than 2 participants from a company enroll in a program on a certain date. This is to ensure that participants experience a safe environment within the classroom, allowing all to openly share, discuss issues related to their development, and feel comfortable that a level of confidentiality will be maintained. We do make exceptions to this limit in some of our specialized programs where confidentiality is less of a concern due to the focus on skill development. In these cases, the limit is based on class size. If you’re interested in a program with participants solely from your organization, you may want to explore our custom program options. 
What if I’m a government employee? 
Most government agencies require the use of “training forms” when a staff member decides to seek outside training options. If your agency requires these forms, provide them when you register so we can follow the necessary steps to process your registration.  
Is the Center for Creative Leadership on the General Services Administration (GSA) Training Schedule? 

We are proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874. We provide Federal government clients with a wide range of off-the shelf and customized MOBIS-related training services and products, including open-enrollment programs; management, organizational, and business improvement services; and assessment products.

Our emphasis is on leadership training and development, and we consistently drive superior results through our 50+ years of experience and research in the field and our unique approach to developing leadership talent for individuals and organizations to drive performance and results. For more information about purchasing instruments or enrolling in our leadership programs, contact our Client Development & Experience team at +1 336 545 2810.

What are pre-course materials? Why are they important?
Self-awareness is a key aspect of each of our programs. As such, participants in most of our programs will be asked to fill out several assessment surveys. In addition, certain surveys require that evaluations be completed by the participant’s direct reports, peers, and superiors. The surveys will be sent to you at least 7 weeks prior to your program date, and you will be given a deadline for completion. It is important that you, and those you chose to fill out assessments on you, adhere to this deadline to allow CCL sufficient time to compile a feedback report. This feedback report will offer you valuable insight and be an important tool in your program. Missing the deadline could jeopardize your attendance in the program.
What if I’m unable to attend a program in which I’ve already enrolled? 

Before a program begins, we incur substantial administrative costs related to your registration. Therefore, if you must change or cancel your registration, the following fees apply (see below for exceptions*):

 
Number of Days
Before Program
Substitutions Allowed Transfer Fee Cancellation Fee
More than 30 days Yes (no fee) None None
15–30 days Yes (no fee) 25% of tuition 50% of tuition
14 days or less No 50% of tuition 100% of tuition

Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 2 times or does not attend another program within 6 months of the original program start date.

Refunds: Any remaining balance of a cancelled program’s payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable. 

Exceptions:  * For Assessment Certification and CCL Boost™ for New Leaders, the following exceptions apply:

  • No Substitutions After Login Issued: Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
  • Refunds: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ For New Leaders and accessing CCL’s intellectual property.
What’s included with my tuition? 
For in-person programs, tuition covers all program materials, assessment feedback, and most meals. Lodging is not included. 
How are accommodations handled? 

The cost of lodging is not included in your tuition.

  • If you’re attending a program at our campuses in Greensboro, North Carolina, or Colorado Springs, Colorado, please note that you are responsible for making your own hotel reservations. We strongly encourage you to stay at the hotel designated for your program date. You’ll receive a group rate at the designated hotel that includes breakfast and transportation to and from CCL. Staying at a different hotel will not afford you these amenities or the opportunity to interact with the other participants in your program. 
  • If you’re attending a program at our San Diego campus, you are responsible for booking your own hotel reservations. We contract with the Hyatt Regency La Jolla at Aventine to provide special rates and amenities to our participants, enabling them to stay near one another as part of their program experience. The hotel is adjacent to our San Diego campus, so transportation is not necessary and car rentals are not recommended. Rooms can be booked through the Hyatt Passkey system, which you can access through a link in your program invitation email.
  •  

  • If you’re attending a program at any of our locations outside the U.S., please refer to your registration information for details about nearby accommodations.
What if I’d like to attend a program on an earlier date than is currently available? 
Participants wishing to attend a program earlier than is currently available may apply for standby status. To apply, you must confirm a date you can attend and complete all the necessary assessments. You can then be placed on a waiting list to replace cancellations in programs currently filled, often with very short notice. To learn more about standby status, contact our Client Development & Experience team at +1 336 545 2810. 
How long should I wait between programs? 
Development is an ongoing and long-term process that requires a participant’s dedication both during and after the program. For this reason, we recommend a waiting period of approximately 12–18 months between attending Core Development Programs. You may wish to attend one of our Specialized Skill Development Programs during that time. 
Are Continuing Education Units (CEUs) available for my participation?
Most of our open-enrollment programs have been awarded CEUs according to the number of instructional hours associated with the program. Learn more about our CEUs here.
Does CCL offer tuition assistance / scholarships? 
Yes. We extend leadership development opportunities to leaders who typically cannot access our traditional fee-for-service programs. Seats for scholarships are limited and based on individual need, type of organization, and program availability. Learn more about our scholarships here.

Workshop Kits

When will I receive my workshop kit order? 
Facilitator kits and printed participant kits for face-to-face delivery usually ship within 5 days. Large orders may have a processing delay; contact our Client Development & Experience team at +1 336 545 2810, option 1, for an approximate delivery date. Digital participant kits for Live Online delivery are processed within one business day. 
How do I order more participant kits? 
Orders may be placed directly on this site or by calling our Client Development team at +1 336 545 2810, option 2. 
How do I equip multiple facilitators to deliver workshops?
We recommend each facilitator have their own facilitator kit. Additional facilitator kits may be ordered directly on this site or by contacting our Client Development & Experience team at +1 336 545 2810, option 2. 
How long does it take to prepare to facilitate a workshop? 
It takes approximately 4 hours to fully prepare to confidently delivery a workshop, so we recommend you plan accordingly.
What’s the ideal class size for workshops? 
The ideal class size ranges between 12–24 participants; however, your class sizes are driven by your need and capacity. Facilitation will vary (minimally) depending on your class size. Smaller groups enable you to spend more time with each participant. However, too small a group could result in a loss of interactivity. Our workshops are designed to drive interaction, rather than to offer a lecture-style presentation. 
Are additional materials needed for delivery? 
No, kits are all-inclusive (all the content, slides, and materials are included in your shipment). However, if delivering face-to-face, we assume you have standard meeting or training spaces with markers, a flip chart or whiteboard, and a way to project slides. 
For what leader level are these workshops intended?  
These workshops focus on developing specific leadership skills that are relevant across every leader level. We recommend that you facilitate these workshops with groups that are largely from the same or adjoining leader levels. 
Can I order participant kits without a facilitator kit?  
Participant kits are not stand-alone items; they are for those who have ordered the facilitator kit for a topic and require additional participant kits. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered. 
Can CCL facilitate a workshop for my organization? 
Yes, additional services such as workshop delivery, design contextualization for audience, workshop kit train-the-trainer, and delivery support training are available. Contact our Client Development & Experience team at +1 336 545 2810, option 2.  
Can kits be customized for my company? 

The slideshows included in the facilitator kit are built on a template that can be edited to include your company logo and branding; however, they’re designed to be delivered “as-is” as an intact half-day workshop. 

If you’re looking for content that can be customized and integrated into your internal training programs, please contact our Client Development & Experience team at +1 336 545 2810, option 2, to discuss enterprise licensing opportunities.

Are workshop kits available in multiple languages? 
Yes. However, language availability varies across topic and delivery method. We have translation services available for an additional fee if the requested language is not currently available. Contact our Client Development & Experience team at +1 336 545 2810, option 2, for more information. 
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