Listen to Understand Workshop Participant Kit

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This listening kit may only be used by facilitators who have completed our Listen to Understand Workshop Facilitator Course. Each participant kit includes a single-use user license, and purchase is required for each participant every time the content is delivered.

About the Listen to Understand Workshop   

The ability to listen — to really understand what someone else is trying to communicate — fundamentally affects a person’s ability to communicate with others. However, as important as it is, many people think they’re already good listeners or may not know specifically what to do to become better listeners.

By learning the skills and behaviors of listening to understand, leaders can not only gather information and hear accurately, but also build relationships, show respect, empathize, and connect with others. Doing so will have a positive impact on their communication as a leader and in their relationships beyond work.

Participant Kit Options

  • You can use our physical or digital kits for both live online and in-person workshop delivery.
    • Physical kits are printed and shipped to you. Shipping fees apply.
    • Digital kits are accessed online; no shipping is required. 
  • Each participant kit contains: 
    • Participant workbook and supporting materials 
    • CCL signature pen (physical kits only) 

Workshop Learning Outcomes      

After completing the workshop, participants will be better able to:   

  • Discuss why it is essential to listen to understand​
  • Describe the behaviors involved with listening to understand and the barriers to listening effectively ​
  • Focus on listening for facts, feelings, and values ​
  • Increase their ability to understand others through listening 

Quick Facts

  • Audience​: All levels​
  • Duration​: Approximately 4 hours in length. Options for delivery in 1 or 2 sessions are available.​
  • Modality​: In person or live online
  • Suggested​ Class Size​: Min. 12 / max. 24​
  • Delivery Requirements​: No participant pre-work, ​no certification required​
  • Competencies Covered​: Relationship Management, Communication

How Digital Participant Kits Work

  • Digital workshop participant kits can be used for live online or in-person delivery.
  • The digital kits are licensed through CCL's Leadership Accelerator platform and are managed and assigned through an administrator account. 
  • Within one business day of purchase, you'll receive an email notification from Center for Creative Leadership to confirm that the kits have been added to your administrator account and are ready to use. (Depending on personal/organizational filters, it may be directed to a junk mailbox folder.)
  • If you are a new user to CCL’s Leadership Accelerator, you'll receive an email invitation to the platform, with instructions for getting started, from the same email address. 

Explore more workshop topics to create a personalized learning journey for your leaders.

Shipping & Returns:

  • Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:

    • Before 1:00 pm EST Monday through Friday and:

      • Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.

      • Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.

    • After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:

      • We will make every attempt to ship your order out the next business day.

    • Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.

  • Returns require an authorization code. To initiate a return, contact our Client Development & Experience team at +1 336 545 2810.

See more shipping information and instructions for making returns.

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