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Better Conversations Every Day

Better Conversations Every Day™ (BCE) is a personalized experience that helps participants improve their leadership, coaching, and communication skills by enhancing the quality of the conversations they have on a daily basis.  

Working in virtual groups of 4, each led by an experienced coach, participants will learn how to::

  • Listen to Understand by paying attention to facts, feelings, and values
  • Ask Powerful Questions that provoke deeper understanding and clarity about the situation
  • Challenge Thinking by asking questions and offering feedback that expands perspectives and possibilities
  • Establish Next Steps that are clear and actionable

This small-group approach ensures active participation and engagement throughout the course, resulting in the fastest learning possible.

Learning Experience

Program Agenda

Day 1
1 hour		 Day 2
4 hours		 Day 3
4 hours
Kickoff

Listen To Understand

Ask Powerful Questions

Challenge Thinking

Establish Next Steps
We're sorry, there are currently no upcoming dates for the program at this location. Please try another region.

There are 3 easy ways to register for an open-enrollment program:

1. Online: Use the Register buttons above to register for your desired dates, or browse our full list of leadership programs. Our secure online registration process allows you to select your desired program date and location, provide your contact and payment information, and submit your registration directly through our website.

2. Phone: Simply contact our Client Development & Experience team in the region where your desired program is located: +1 336 545 2810, option 1 (North America), +32 (0) 2 679 09 10 (Europe), or +65 6854 6000 (Asia).

3. Email: Download the registration form (PDF)* and submit for your region as indicated on the form.
*Exception: Leadership at the Peak requires an application prior to registration.

Our programs are focused on providing tailored insights into your unique leadership style and abilities. As such, completing any assigned pre-program materials or assessments is critical and required for program enrollment. Specific pre-program assignments will be communicated to you prior to your attendance and with ample time for completion. To ensure that we provide you with the most accurate information, some pre-program materials may not be made available until approximately 8 weeks before certain programs. Pre-course assignments are a central part of the program experience, and their completion will directly impact your program experience and possibly your enrollment status.

Before a program begins, we incur substantial administrative costs related to your registration. Therefore, if you must change or cancel your registration, the following fees apply: (**See below for exceptions.)

Number of Days
Before Program		 Transfer Fee Cancellation Fee
More than 30 days None None
15–30 days 25% of tuition 50% of tuition
14 days or less 50% of tuition 100% of tuition

Transfers: Transfer requests must indicate the new date and / or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 1 time or does not attend another program within 6 months of the original program start date.

Refunds: Any remaining balance of a cancelled program's payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.

**Exceptions to These Policies:

The above policies apply to all our leadership programs, with the following exceptions:

  • For Leadership at the Peak programs: 
    • If More Than 30 Days Until Program: Same as noted in table above.
    • If Less Than 30 Days Until Program: Transfer fee: 50% of tuition. Cancellation fee: 100% of tuition.
  • For Amplify: Heighten Your Impact™, Assessment Certification Course, and CCL Boost™ for New Leaders:
    • No Substitutions After Login Issued: Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
    • No Refunds After Login Used: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ for New Leaders and accessing CCL’s intellectual property.

(MOBIS) GSA Schedule 874

We are proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874.

We provide Federal government clients with a wide range of off-the-shelf and customized MOBIS-related training services and products, including open-enrollment programs; management, organizational, and business improvement services; and assessment products.

Our emphasis is on leadership training and development, and we consistently drive superior results through our 50+ years of experience and research in the field and our unique approach to developing leadership talent for individuals and organizations to drive performance and results.

GSA

Contract Holder
Contract GS-02F-0077T

For more information about purchasing instruments or enrolling in our leadership programs, we welcome you to contact our Client Development & Experience team at +1 336 545 2810, option 2, who can assist you with identifying resources for your needs as well as clarifying questions regarding our offerings or CCL as a (MOBIS) GSA Schedule option.

If you are an employee of a participating (MOBIS) GSA agency, you may also select and verify GSA Schedule qualification during checkout to proceed with your assessment or open-enrollment program registration.

Customized Cohort or Multiple Participants?

Scale-up and volume pricing options available for organization wishing to develop multiple leaders, customize a specific program cohort, or run the full program on-site.

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