Conflict is inevitable, in everyday life and — especially in today’s increasingly non-hierarchical organizations — in the workplace. This makes conflict resolution, which has always been a key leadership skill, more critical than ever.
| Author | Harold Scharlatt |
|---|---|
| ISBN | 978-1-60491-618-8 |
| Publisher | CCL Press |
Too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts.
By using the lessons of this book, readers will be able to apply a thorough, proven method — summarized in 10 steps — for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.
| Preface | vii |
| Introduction | 1 |
| Typical Questions about Conflict | 7 |
| Conflict in Context | 19 |
| Approaches to Conflict | 29 |
| Conflict Analysis and Strategy | 41 |
| An Illustrated Walk-through of a Conflict Situation | 49 |
| Suggested Resources | 65 |
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