The second edition of Leveraging the Impact of 360-Degree Feedback is updated to include advances in the field during the past 10 years.
| Author | John Fleenor, Sylvester Taylor, Craig Chappelow |
|---|---|
| Publisher | Berrett-Koehler |
In addition to revising the treatment of each topic in the chapters, we've added 4 new chapters: Using 360-degree Feedback for Talent Management, Factors Affecting the Validity of 360-degree Feedback, Avoiding Common Pitfalls of 360-degree Feedback, and a dedicated chapter on the Future of Leader Assessment, which is a current stream of research at CCL.
| Foreword by Cynthia D. McCauley | vii |
| Introduction | 1 |
| Chapter 1: Purposes and Uses of 360-degree Feedback | 6 |
| Chapter 2: Using 360-degree Feedback for Talent Management |
22 |
| Chapter 3: Characteristics of 360-degree Feedback Process |
30 |
| Chapter 4: Implementing 360-degree Feedback | 42 |
| Chapter 5: Facilitating 360-degree Feedback | 64 |
| Chapter 6: Factors Affecting the Validity of 360-degree Feedback |
72 |
| Chapter 7: Why 360-degree Feedback Processes Fail |
88 |
| Chapter 8: The Future of 360-degree Feedback |
98 |
| Appendix A: Benchmarks for Managers Orientation Template | 105 |
| Appendix B: Benchmarks for Managers Feedback Workshop Template | 113 |
| Glossary | 121 |
| References | 125 |
| Recommended Resources | 133 |
| Acknowledgments | 139 |
| Index | 141 |
| About the Authors | 147 |
| About the Center for Creative Leadership | 151 |
| About the Center for Creative Leadership’s Assessment Certification Workshop | 153 |
Orders are shipped every weekday, with the exception of U.S. holidays. If you place your order:
Before 1:00 pm EST Monday through Friday and:
Select ground economy or expedited shipping: We will make every attempt to ship your order out the same day.
Select United States Post Office (USPS) shipping: We strive to ship your order the next business day.
After 1:00 pm EST Monday through Friday, or over a weekend, or on a U.S. holiday:
We will make every attempt to ship your order out the next business day.
Circumstances may occasionally delay these processes. If your order is urgent (priority, overnight), or you have questions about bulk order shipping rates, contact our Client Development & Experience team at +1 336 545 2810.
See more shipping information and instructions for making returns.
