Better Conversations & Coaching Level 1

Better Conversations & Coaching is a leadership coaching course that gives leaders the skills and confidence necessary to become master communicators.

Better Conversations & Coaching Level 1 is a coaching skills program that gives leaders at all levels and functions the skills and confidence needed to drive performance, enhance engagement, and contribute more to their team by fostering better conversations and practicing formal coaching.

By working in small groups led by a dedicated mentor, participants develop a personal communication and coaching style that works for them and their teams.

Program Agenda:

Better Conversations Every Day™ - PART I Better Conversations Every Day™ - PART II Coaching Presence Challenge & Support Next Steps & Accountability
4 hours 4 hours 4 hours 4 hours 4 hours

Program Start Time:

  • CCL–North America programs begin at 1:00 p.m. Eastern Standard Time (EST) each day.
  • CCL–Europe programs begin at 9:00 a.m. Central European Time (CET) each day.

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Date Location Offered by Language Cost
14 Feb 2022 - 18 Feb 2022 CCL - North America English
09 May 2022 - 13 May 2022 CCL - North America English
08 Aug 2022 - 12 Aug 2022 CCL - North America English
14 Nov 2022 - 18 Nov 2022 CCL - North America English
20 Feb 2023 - 24 Feb 2023 CCL - North America English

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There are 3 easy ways to register for an open-enrollment program:

1. Online: Our secure online registration process allows you to select your desired program date and location, provide your contact and payment information, and submit your form directly through our website.

2. Phone: Simply contact our Client Development & Experience team in the region where your desired program is located: +1 336 545 2810, option 1 (North America), +32 (0) 2 679 09 10 (Europe), or +65 6854 6000 (Asia).

3. Email, Postal Mail, or Fax: Download the registration form in Adobe Acrobat (PDF) for your region and submit as indicated on the form. Available dates change regularly; the most current date and location availability can be found on each program's registration page.

Our programs are focused on providing tailored insights into your unique leadership style and abilities. As such, completing any assigned pre-program materials or assessments is critical and required for program enrollment. Specific pre-program assignments will be communicated to you prior to your attendance and with ample time for completion. To ensure that we provide you with the most accurate information, some pre-program materials may not be made available until approximately 8 weeks before the program. Pre-course assignments are a central part of the program experience, and their completion will directly impact your program experience and possibly your enrollment status.

Before a program begins, we incur substantial administrative costs related to your registration. Therefore, the following fees apply (see below for exceptions*):

Number of Days
before program
Substitutions of Participant Allowed Transfer of Date and/or Program Fee Cancellation Fee
More than 30 days Yes (no fee) None None
15–30 days Yes (no fee) 25% of tuition 50% of tuition
14 days or less No 50% of tuition 100% of tuition

Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 2 times or does not attend another program within 6 months of the original program start date.

Refunds: Any remaining balance of a cancelled program's payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.

Exceptions: * For Assessment Certification and CCL Boost™ for New Leaders, the following exceptions apply:

  • No Substitutions After Login Issued: Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
  • Refunds: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ For New Leaders and accessing CCL’s intellectual property.

(MOBIS) GSA Schedule 874

We are proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874.

We provide Federal government clients with a wide range of off-the-shelf and customized MOBIS-related training services and products, including open-enrollment programs; management, organizational, and business improvement services; and assessment products.

Our emphasis is on leadership training and development, and we consistently drive superior results through our 50+ years of experience and research in the field and our unique approach to developing leadership talent for individuals and organizations to drive performance and results.


Contract Holder
Contract GS-02F-0077T

For more information about purchasing instruments or enrolling in our leadership programs, we welcome you to contact our Client Development & Experience team at +1 336 545 2810, option 2, who can assist you with identifying resources for your needs as well as clarifying questions regarding our offerings or CCL as a (MOBIS) GSA Schedule option.

If you are an employee of a participating (MOBIS) GSA agency, you may also select and verify GSA Schedule qualification during checkout to proceed with your assessment or open-enrollment program registration.

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