Better Conversations & Coaching is a leadership coaching course that gives leaders the skills and confidence necessary to become master communicators.
Better Conversations & Coaching Level 1 is a coaching skills program that gives leaders at all levels and functions the skills and confidence needed to drive performance, enhance engagement, and contribute more to their team by fostering better conversations and practicing formal coaching.
By working in small groups led by a dedicated mentor, participants develop a personal communication and coaching style that works for them and their teams.
Prior to participating in this program, participants will have some prework to complete. It is important that participants do their assessments and other preprogram work to ensure learning is personalized and they get the maximum benefit from their CCL experience.
Better Conversations Every Day™ - PART I
Better Conversations Every Day™ - PART II
Challenge & Support
Next Steps & Accountability
Program Start Time:
CCL–North America programs begin at 1:00 p.m. Eastern Standard Time (EST) each day.
CCL–Europe programs begin at 9:00 a.m. Central European Time (CET) each day.
There are 3 easy ways to register for an open-enrollment program:
1. Online: Use the Register buttons above to register for your desired dates, or browse our full list of leadership programs. Our secure online registration process allows you to select your desired program date and location, provide your contact and payment information, and submit your registration directly through our website.
Our programs are focused on providing tailored insights into your unique leadership style and abilities. As such, completing any assigned pre-program materials or assessments is critical and required for program enrollment. Specific pre-program assignments will be communicated to you prior to your attendance and with ample time for completion. To ensure that we provide you with the most accurate information, some pre-program materials may not be made available until approximately 8 weeks before the program. Pre-course assignments are a central part of the program experience, and their completion will directly impact your program experience and possibly your enrollment status.
Before a program begins, we incur substantial administrative costs related to your registration. Therefore, the following fees apply (see below for exceptions*):
Number of Days
Substitutions of Participant Allowed
Transfer of Date and/or Program Fee
More than 30 days
Yes (no fee)
Yes (no fee)
25% of tuition
50% of tuition
14 days or less
50% of tuition
100% of tuition
Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 2 times or does not attend another program within 6 months of the original program start date.
Refunds: Any remaining balance of a cancelled program's payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.
* For APAC Leadership at the Peak programs in Singapore only: The program tuition includes a 5-day stay at the Capella Singapore. Therefore, the substitution, transfer, cancellation, and refund policies are slightly different:
If More Than 30 Days Until Program: Same as noted in the table above.
If Less Than 30 Days Until Program: No substitutions are allowed. Transfer fee: 50% of tuition. Cancellation fee: 100% of tuition.
* For Assessment Certification and CCL Boost™ for New Leaders, the following exceptions apply:
No Substitutions After Login Issued: Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
Refunds: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ For New Leaders and accessing CCL’s intellectual property.
We are proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874.
We provide Federal government clients with a wide range of off-the-shelf and customized MOBIS-related training services and products, including open-enrollment programs; management, organizational, and business improvement services; and assessment products.
Our emphasis is on leadership training and development, and we consistently drive superior results through our 50+ years of experience and research in the field and our unique approach to developing leadership talent for individuals and organizations to drive performance and results.
Contract Holder Contract GS-02F-0077T
For more information about purchasing instruments or enrolling in our leadership programs, we welcome you to contact our Client Development & Experience team at +1 336 545 2810, option 2, who can assist you with identifying resources for your needs as well as clarifying questions regarding our offerings or CCL as a (MOBIS) GSA Schedule option.
If you are an employee of a participating (MOBIS) GSA agency, you may also select and verify GSA Schedule qualification during checkout to proceed with your assessment or open-enrollment program registration.