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Better Conversations Every Day

CCL’s Better Conversations Every Day™ is a personalized experience with a mentor coach that helps participants improve their leadership, coaching, and communication skills without leaving the office. 

Working in virtual groups of 4, each led by an experienced, certified executive coach, participants will experience:

  • Best practices for building trust
  • Effective conversations
  • Achieving results in a virtual environment
  • In-depth discussion and practice 

This small group approach ensures active participation and engagement throughout the course, resulting in the fastest learning possible.

PREPARING FOR YOUR PROGRAM: BEGIN YOUR JOURNEY

Prior to participating in this program, participants will have some prework to complete. It is required that participants do their assessments and other pre-program work to ensure learning is personalized and they get the maximum benefit from their CCL experience.

LIVE ONLINE LEARNING EXPERIENCE: PROGRAM AGENDA

DAY 1
1 hour		 DAY 2
4 hours		 DAY 3
4 hours
Kickoff

Listen to Understand

Ask Powerful Questions

Challenge & Support

Establish Next Steps & Accountability

 

APPLYING THE LEARNING: LIVE YOUR STORY

Following the intensive program experience, learning support continues through various post-program application opportunities.

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There are 3 easy ways to register for an open-enrollment program:

1. Online: Use the Register buttons above to register for your desired dates, or browse our full list of leadership programs. Our secure online registration process allows you to select your desired program date and location, provide your contact and payment information, and submit your registration directly through our website.

2. Phone: Simply contact our Client Development & Experience team in the region where your desired program is located: +1 336 545 2810, option 1 (North America), +32 (0) 2 679 09 10 (Europe), or +65 6854 6000 (Asia).

3. Email: Download the registration form (PDF)* and submit for your region as indicated on the form.
*Exception: Leadership at the Peak requires an application prior to registration.

Our programs are focused on providing tailored insights into your unique leadership style and abilities. As such, completing any assigned pre-program materials or assessments is critical and required for program enrollment. Specific pre-program assignments will be communicated to you prior to your attendance and with ample time for completion. To ensure that we provide you with the most accurate information, some pre-program materials may not be made available until approximately 8 weeks before certain programs. Pre-course assignments are a central part of the program experience, and their completion will directly impact your program experience and possibly your enrollment status.

Before a program begins, we incur substantial administrative costs related to your registration. Therefore, the following fees apply (see below for exceptions*):

Number of Days
before program		 Substitutions of Participant Allowed Transfer of Date and/or Program Fee Cancellation Fee
More than 30 days Yes (no fee) None None
15–30 days Yes (no fee) 25% of tuition 50% of tuition
14 days or less No 50% of tuition 100% of tuition

Transfers: Transfer requests must indicate the new date and/or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 2 times or does not attend another program within 6 months of the original program start date.

Refunds: Any remaining balance of a cancelled program's payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.

Exceptions:

* For APAC Leadership at the Peak programs in Singapore only: The program tuition includes a 5-day stay at the Capella Singapore. Therefore, the substitution, transfer, cancellation, and refund policies are slightly different:

  • If More Than 30 Days Until Program:  Same as noted in the table above.
  • If Less Than 30 Days Until Program:  No substitutions are allowed. Transfer fee: 50% of tuition. Cancellation fee: 100% of tuition.

* For Assessment Certification and CCL Boost™ for New Leaders, the following exceptions apply:

  • No Substitutions After Login Issued: Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
  • Refunds: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ For New Leaders and accessing CCL’s intellectual property.

(MOBIS) GSA Schedule 874

We are proud to be on the Mission Oriented Business Integrated Services (MOBIS) GSA Schedule 874.

We provide Federal government clients with a wide range of off-the-shelf and customized MOBIS-related training services and products, including open-enrollment programs; management, organizational, and business improvement services; and assessment products.

Our emphasis is on leadership training and development, and we consistently drive superior results through our 50+ years of experience and research in the field and our unique approach to developing leadership talent for individuals and organizations to drive performance and results.

GSA

Contract Holder
Contract GS-02F-0077T

For more information about purchasing instruments or enrolling in our leadership programs, we welcome you to contact our Client Development & Experience team at +1 336 545 2810, option 2, who can assist you with identifying resources for your needs as well as clarifying questions regarding our offerings or CCL as a (MOBIS) GSA Schedule option.

If you are an employee of a participating (MOBIS) GSA agency, you may also select and verify GSA Schedule qualification during checkout to proceed with your assessment or open-enrollment program registration.

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